1. Introduction Welcome to Blue Rose. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our site or placing an order, you agree to comply with these terms.
2. Eligibility You must be at least 18 years old or have parental consent to use this site and make purchases.
3. Products and Orders
- All product descriptions and prices are subject to change without notice.
- We reserve the right to refuse or cancel any order at our discretion.
- Availability of products is not guaranteed.
4. Payments
- Prices are listed in euros (€) and include taxes as required by law.
- Your payment information is processed securely.
5. Returns and Refunds
- We accept returns within 14 days of delivery if the product is unused and in its original packaging.
- Refunds will be processed within 2 business days after we receive the returned item.
- Opened or used items may not be eligible for return due to hygiene reasons.
6. Limitation of Liability We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
7. Governing Law These Terms and Conditions are governed by the laws of Greece.
PRIVACY AGREEMENT
1. Information We Collect
- Personal information such as name, email, address, and payment details.
- Non-personal data such as cookies and usage analytics.
2. How We Use Your Information
- To process orders and payments.
- To improve customer service and personalize your shopping experience.
- To send promotional emails, with the option to opt-out at any time.
3. Sharing of Information
- We do not sell your data.
- Your information may be shared with trusted third parties (e.g., payment processors, shipping companies) for order fulfillment.
- We may disclose information if required by law.
4. Data Security We implement security measures to protect your data but cannot guarantee absolute security.
5. Your Rights
- You can request access to your personal data.
- You can request corrections or deletion of your information.
SHIPPING INFORMATION
1. Shipping Methods & Costs
- Domestic orders are carried out via BoxNow and post.
- Shipping costs are calculated at checkout based on destination and shipping method selected.
- Shipping to Greece is free with BOXNOW for orders above 30€ and costs 1.5€ otherwise.
2. Processing Time
- Orders are processed within 5 business days.
- Delays may occur during peak seasons or due to unforeseen circumstances.
3. Delivery Time
- Estimated delivery times vary by location:
- Domestic: 3-10 business days
4. Tracking Your Order A tracking number will be provided via email once your order is shipped.
5. Lost or Delayed Shipments
- If your order is delayed, please contact us at [your customer service email].
- We are not responsible for delays caused by carriers or customs.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 5 days with photos and order details. We will do our best to replace it or issue a refund.
For any further questions, please contact us at info@bluerose.gr